Lock Two Surveying Thrives with Comprehensive SOKKIA Service and Support
Client: Lock Two Surveying
Products: GSR2700 IS
Client
LTS used their GSR2700 IS regularly until early 2007, when they experienced a power issue. After attempting their own repairs, LTS surveyors posted a message on the SOKKIA message board at www.RPLS.com requesting advice about their issue.
Solution
Within hours of LTS posting their issue, SOKKIA and POINT representatives made contact and instructed them to send the unit to their dealer. Their dealer then sent the receiver to the POINT Service Department for immediate inspection. A replacement GSR2700 IS unit was sent directly to Lock Two Surveying to ensure that surveying could continue while their receiver was being examined. Technicians quickly solved the issued and returned the receiver to LTS.
Results
By immediately responding to LTS and providing a replacement receiver quickly, SOKKIA enabled LTS surveyors to continue working without any downtime commonly associated with service repairs. LTS’s trust in SOKKIA grew following this experience. SOKKIA proved that all of their concerns would be addressed professionally and a solution to their problem would be found quickly, if necessary.
“[My SOKKIA] dealer and SOKKIA [technicians] took the time to fix [our] problem without making us beg,” said Chris Harmon, owner of Lock Two Surveying, “ I’ve used the other big three [manufacturers] and believe me, even with a well-known problem, I’ve never had this kind of response.”
